Retail locations typically have the most diverse user groups due to an array of different shops drawing their own target groups. Customers from every age and background visit the center and each has their own expectations of the experience, including parking. How do you accommodate all of them and still keep the shop owners happy? By providing flexible payment options, validation programs and service levels which can accommodate even the most discriminating patron.
Why would a patron visit one center over another? Customer service is the differentiator and nothing says customer service like valet. Self-service payment stations, remote car request, queuing screen and mobile payment options all provide a superior level of service for even the most distinctive center.
Mega shopping complexes with thousands of parking spaces in multiple locations can lead to confusion when searching for parking spaces prior to shopping, not to mention making it difficult for patrons to find their car after a long day at the mall. Parking guidance systems are just the cure and Amano’s M3 Parking Guidance System offers the ability to find a parking space 50% faster. After customers have finished shopping the system can also assist in finding their vehicles via customer service stations, Pay-on-Foot stations or with customer service reps using mobile technology.
Mall employees are often instructed to park on the roof top of the garages. They are directed to the least desirable location so that the most sought after locations are available for the paying patrons, but employees often arrive first and take the premium spaces. How will anyone know? The Enforcement module of M3 allows parking operators to program sections where employees can park. If they park outside of that area, management will be notified and the situation can be addressed. The Enforcement module can also alert staff to vehicles that overstay their welcome in time limited parking zones without having to hire additional personnel specifically for this task.
Amano McGann’s modular design allows for the implementation of any mixture of functionality and flexibility to provide the solution for your center. Popular modules for the retail sector are: